Privacy Policy – Monokite Store

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Name

  • Mobile number

  • Email address

  • Shipping address

  • Order details

  • Payment method (Cash on Delivery only)

We collect this information only to process your orders and provide better service.

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders

  • Confirming Cash on Delivery orders

  • Providing customer support

  • Sending order updates and tracking details

  • Improving our services

We do not sell, rent, or share your personal data with unauthorized third parties.

3. Customer Data Protection

We take strict measures to protect your personal data. Your information is stored securely and is accessed only by authorized staff for order-related purposes.

We ensure that:

  • Customer data is kept confidential

  • No unauthorized access is allowed

  • Your information is used only for business operations

4. No Return Policy

At Monokite Store, we follow a strict quality-check process before shipping. Therefore:

  • ❌ No returns are accepted for normal use or personal preference.

  • ✅ Returns are accepted only if the product is received in damaged or defective condition.

To request a return for damaged or defective items:

  • You must contact us within 24 hours of delivery.

  • You must share clear photos or videos of the issue.

  • After verification, we will arrange a replacement or solution.

Returns will not be accepted without proper proof.

5. Cookies and Website Tracking

Our website may use cookies to improve user experience and analyze website traffic. Cookies help us understand customer behavior and improve our services.

You can disable cookies in your browser settings if you prefer.

6. Third-Party Services

We may use trusted delivery and payment partners to complete your orders. These partners only receive the information needed to fulfill services and are required to protect your data.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page and will be effective immediately.

We recommend checking this page regularly.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: monokiteinfo@gmail.com
📱 WhatsApp: +91 8734856175

Thank you for trusting Monokite Store. We are committed to protecting your privacy and providing safe, reliable service.